Services Provided by the System Group

The Computer Science System Group provides a variety of services for the members of the Computer Science community. The services offered are orientated toward meeting the needs of the classes taught by the department, and creating an environment where students may explore their potential in the computer sciences. The services offered, include:

Computer Science System Group Helpdesk
Wireless Network Access
Web Services
MSDN Academic Alliance
Database Services
Electronic Mail
Unix Shell Accounts
Student Labs
Printing

Computer Science System Group Helpdesk

The Computer Science System Group Helpdesk is the preferred method for users to contact the System Group to report problems and request additional services.

For more serious problems, the following list of contacts should be attempted in order, until contact is made. Give sufficient time for someone to respond to a call/email before moving on to the next contact method.

In an emergency (such as the system outage, theft, fire or flood), the system administrator should be contacted in addition to the first contact made according to the list.

Contact Order

Place a request at system.cs.fsu.edu/helpdesk/
Email help@cs.fsu.edu
Phone the System Office at 644-4019.
Call the System Administrator at 644-0516.
Call the System Administrator at 645-7345
Call the System Manager at 644-4290.

Please use good judgment when attempting to report a problem. Most problems are of a nature where a response time of a few hours or half of a day is appropriate. For example, don't call all the numbers at 3:30 on a Sunday morning if one of the printers is out of paper! Just submit a help desk ticket instead. More than likely a member of the System group is monitoring the help desk during the evening and weekend hours.

Web Services [more info]

Two WWW servers are provided for use by the Computer Science community. Websrv.cs.fsu.edu is provided for faculty use, and Websrv2.cs.fsu.edu is available for student use. Websrv2 is available to all students in the Computer Science community. Both servers use Apache and feature CGI support.

MSDN Academic Alliance [more info]

The Microsoft Developer Network Academic Alliance (MSDNAA) is a special program designed with the intention of providing academic institutions, faculty, and students with the latest development tools at a low annual cost. The Computer Science Department at FSU has joined the MSDN Academic Alliance and, as a result, there are a number of resources now available to both students and faculty. These resources include free downloads/licenses of the software available to all Computer Science majors and grads taking credit courses within the department.

Database Services

A database server running MySQL on Linux is available for research use by professors and graduate students, and for classes which require SQL services. Please contact the System Group via the Helpdesk to setup Database services..

Unix Shell Accounts

A collection of UNIX based machines are provided, and include:

Program Stack
- The Program Stack comprises eight machines; four Sun machines (program1.cs.fsu.edu, program2.cs.fsu.edu, program3.cs.fsu.edu, and program4.cs.fsu.edu) and four Linux machines (linprog1.cs.fsu.edu, linprog2.cs.fsu.edu, linprog3.cs.fsu.edu, linprog4.cs.fsu.edu). The Sun machines may be accessed via SSH at program.cs.fsu.edu, and the Linux machines via SSH at linprog.cs.fsu.edu, in addition to the machine specific name.
  Please note, outside of diablo.cs.fsu.edu (used by faculty members and graduate students), THESE ARE THE ONLY MACHINES IN THE DEPARTMENT WHICH MAY BE USED FOR PROGRAMMING. DO NOT USE ANY OTHER MACHINE FOR PROGRAMMING. IN CASE YOU DON'T UNDERSTAND, DO NOT USE shell.cs.fsu.edu OR quake.cs.fsu.edu FOR PROGRAMMING.
General Shell Access Machines
- Three machines are provided for general UNIX usage: shell.cs.fsu.edu, diablo.cs.fsu.edu, and quake.cs.fsu.edu. All machines may be accessed via SSH, and in addition to normal UNIX services, these machines provide access to e-mail. Diablo.cs.fsu.edu is only available to graduate students and professors, and may be used for programming.

Student Labs [more info]

Two student labs are available. The main lab for the Computer Science department is the Majors Lab (located in LOV 006). The Majors Lab features 10 Linux machines, 12 Windows 2000 machines, 2 Windows XP machines, 1 Apple G4, and 14 Sun SunRay Terminals (which are connected to shell.cs.fsu.edu). Additionally, a lab is provided for use by graduate students only. The Grad Lab (located in LOV 104) features 6 Windows 2000 machines.

Printing [more info]

The Systems Group manages a collection of laserjet printers spread over the department's facilities. For a list of available printers, and how to print to them, please follow this link.

	Computer Science Systems Group Services	Location & Hours Carothers Rm. 208, MC4530 M-F, 8am-5pm Map Contact help@cs.fsu.edu 850/644-4019 personnel



Home Help Desk New User Info Self Help Services -Wireless Setup -WWW Hosting -Computer Labs -MSDNAA System Info Policies	Services Provided by the System Group The Computer Science System Group provides a variety of services for the members of the Computer Science community. The services offered are orientated toward meeting the needs of the classes taught by the department, and creating an environment where students may explore their potential in the computer sciences. The services offered, include: Computer Science System Group Helpdesk Wireless Network Access Web Services MSDN Academic Alliance Database Services Electronic Mail Unix Shell Accounts Student Labs Printing Computer Science System Group Helpdesk The Computer Science System Group Helpdesk is the preferred method for users to contact the System Group to report problems and request additional services. For more serious problems, the following list of contacts should be attempted in order, until contact is made. Give sufficient time for someone to respond to a call/email before moving on to the next contact method. In an emergency (such as the system outage, theft, fire or flood), the system administrator should be contacted in addition to the first contact made according to the list. Contact Order Place a request at system.cs.fsu.edu/helpdesk/ Email help@cs.fsu.edu Phone the System Office at 644-4019. Call the System Administrator at 644-0516. Call the System Administrator at 645-7345 Call the System Manager at 644-4290. Please use good judgment when attempting to report a problem. Most problems are of a nature where a response time of a few hours or half of a day is appropriate. For example, don't call all the numbers at 3:30 on a Sunday morning if one of the printers is out of paper! Just submit a help desk ticket instead. More than likely a member of the System group is monitoring the help desk during the evening and weekend hours. Web Services [more info] Two WWW servers are provided for use by the Computer Science community. Websrv.cs.fsu.edu is provided for faculty use, and Websrv2.cs.fsu.edu is available for student use. Websrv2 is available to all students in the Computer Science community. Both servers use Apache and feature CGI support. MSDN Academic Alliance [more info] The Microsoft Developer Network Academic Alliance (MSDNAA) is a special program designed with the intention of providing academic institutions, faculty, and students with the latest development tools at a low annual cost. The Computer Science Department at FSU has joined the MSDN Academic Alliance and, as a result, there are a number of resources now available to both students and faculty. These resources include free downloads/licenses of the software available to all Computer Science majors and grads taking credit courses within the department. Database Services A database server running MySQL on Linux is available for research use by professors and graduate students, and for classes which require SQL services. Please contact the System Group via the Helpdesk to setup Database services.. Unix Shell Accounts A collection of UNIX based machines are provided, and include: Program Stack The Program Stack comprises eight machines; four Sun machines (program1.cs.fsu.edu, program2.cs.fsu.edu, program3.cs.fsu.edu, and program4.cs.fsu.edu) and four Linux machines (linprog1.cs.fsu.edu, linprog2.cs.fsu.edu, linprog3.cs.fsu.edu, linprog4.cs.fsu.edu). The Sun machines may be accessed via SSH at program.cs.fsu.edu, and the Linux machines via SSH at linprog.cs.fsu.edu, in addition to the machine specific name. Please note, outside of diablo.cs.fsu.edu (used by faculty members and graduate students), THESE ARE THE ONLY MACHINES IN THE DEPARTMENT WHICH MAY BE USED FOR PROGRAMMING. DO NOT USE ANY OTHER MACHINE FOR PROGRAMMING. IN CASE YOU DON'T UNDERSTAND, DO NOT USE shell.cs.fsu.edu OR quake.cs.fsu.edu FOR PROGRAMMING. General Shell Access Machines Three machines are provided for general UNIX usage: shell.cs.fsu.edu, diablo.cs.fsu.edu, and quake.cs.fsu.edu. All machines may be accessed via SSH, and in addition to normal UNIX services, these machines provide access to e-mail. Diablo.cs.fsu.edu is only available to graduate students and professors, and may be used for programming. Student Labs [more info] Two student labs are available. The main lab for the Computer Science department is the Majors Lab (located in LOV 006). The Majors Lab features 10 Linux machines, 12 Windows 2000 machines, 2 Windows XP machines, 1 Apple G4, and 14 Sun SunRay Terminals (which are connected to shell.cs.fsu.edu). Additionally, a lab is provided for use by graduate students only. The Grad Lab (located in LOV 104) features 6 Windows 2000 machines. Printing [more info] The Systems Group manages a collection of laserjet printers spread over the department's facilities. For a list of available printers, and how to print to them, please follow this link.	Quick Links Help Desk FAQ CS Home CS Webmail SMTPIN Other Information VPN Certificates Expiring? Server Status